uploading images

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Teresa Pratt

• August 12, 2022 21:16

The images I'm uploading aren't displaying. I've tried jpg & png. Any ideas what the issue might be? Thanks!

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  Cristian Alvarado

  • August 13, 2022 01:21
  • Edited

  Please email at@sfsu.edu with a link to the page where this is happening and we can assist you there. You can also, however, contact Canvas support directly as we have 24/7 support from them during our implementation phase. Their contact info can be found in the help icon in the leftmost navigation.

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  Teresa Pratt

  • August 12, 2022 21:19

  Just to add - this is true on Chrome and Safari, and I never use Safari, so it's unlikely it's a cache issue.

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  Lauren Tombari

  • August 13, 2022 08:09

  Teresa, this problem - where the images don't display - happens to me when I have been working in Canvas for a long time, and I have found that it is a login issue. iLearn / Canvas thinks that I have been idle too long; if I log in again to SFSU via iLearn, the Canvas images restore themselves. 

  I don't know if this solution will work for you, but I wanted to mention it in case it helps. 

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