This document applies to Faculty, Staff, and Students at SFSU experiencing Adobe license activation problems.

1. Quit and close Acrobat.

 

2. Click on the Creative Cloud icon on your Desktop, on a PC it is also located in your “Start Menu” and on a Mac it is located in the Finder under the ‘Application’ menu:

3. Select the blue circle on the top right, then ‘Sign out’:

4. Sign in once again using your SFSU credentials:

5. Once you are signed back in, select ‘Help’ from the menu bar and click ‘Check for updates’:

6. Launch Acrobat from Creative Cloud and see if it is fixed:

If Acrobat still isn’t working, follow these additional steps to uninstall/reinstall:

1. Click on the three dots next to Acrobat DC, then select Uninstall:

2. After it is done, Acrobat DC will appear as an app available in your plan. Click to install: 

3. It may take a few moments:

4. Once it’s done, click OPEN to launch.

 

5. Repeat this uninstall/re-install process for any Adobe application that is effected by this issue.